The proof is the 30 years that came before the company.
Chaingent was built by our founder, Andrew — someone who's sat on both sides of this problem, technology and BPO operations, not learning either one on the job.
30 years in IT. 15 years in BPO. One intersection.
Started in telecom network operations
The first twelve years were spent provisioning and monitoring the infrastructure that keeps calls and call centers running, working up through engineering, subject-matter-expert, and supervisor roles across half a dozen call-center-support functions. Along the way, a pattern started that never really stopped: replacing manual, paper-heavy processes with web tools and reporting nobody had asked for but everyone ended up depending on — including a two-year detour building a real estate company's database, website, and mobile apps from the ground up.
Into BPO
Started as a software developer — and within two months was running the reporting team, building the company's first real data warehouse from scratch. That was the first of what became a repeated pattern in BPO: take an operation from manual reporting to full BI. It's happened four more times since, on top of the one that started the career. From there: BI Architect, then Director of BI.
Chaingent
The past three years have been spent in a senior leadership role overseeing BI Engineering, Reporting, Software Development, CCaaS/CX, AI, and Enterprise Applications — repeatedly taking organizations from zero CCaaS support to fully certified, multi-platform admin teams, and from zero AI to live, custom AI in QA and agent-assist, plus agentic AI rollouts across multiple clients. Chaingent exists to do that same work for BPOs that don't have that person in-house yet.
This isn't theoretical. It's been done — repeatedly.
Took an operation from manual reporting to a full BI platform, built from scratch — five times total: four in BPO, plus the one that started the career.
Built fully certified, multi-platform CCaaS admin teams from zero, more than once.
Taken multiple BPO clients from no AI to operational custom AI in QA and agent-assist, plus agentic AI rollouts.
Worked and/or managed nearly every function you'll find in a call center — agent-facing support, NOC engineering, reporting, and the executive chair.
This isn't the first startup built from zero.
Built a biometric identity-verification platform for healthcare billing — the scanning technology, the iPad app used in doctors' offices, and the backend and APIs that confirmed patients were who they said they were before claims went to insurance companies.
Built an SMS-based home search service with a real estate and mortgage broker — text an address or neighborhood, get back listings; text back a listing, get the details and a link to the full MLS record. Conversational search, years before that was a category.
That founder experience — building the product, the business, and everything in between — is exactly what's going into Chaingent.
We're not learning your business as we go.
Most firms sell you either tech implementation or business strategy — rarely both, and rarely built specifically around how a BPO operates. Chaingent sits at that intersection: real platform expertise (CCaaS, BI, AI) paired with the industry judgment to know what's actually worth building, and the flexibility to show up as your name or ours.
The name says it directly: we're change agents, and AI is the mechanism. Ch·AI·ngent.
Not sure where to start? That's fine — most BPOs aren't either.
Tell us what's not working, and we'll tell you what we'd actually do about it.
Contact Our Sales Team